Sales Policy for ZENUNIE
Effective Date: January 8, 2025

At ZENUNIE, we are committed to providing high-quality products and excellent customer service. Our sales policy outlines the terms and conditions for purchasing from us. By making a purchase on our website, zenunie.com, you agree to the terms of this sales policy.

1. Product Availability

While we strive to ensure that all products are available for purchase, availability may vary due to high demand or inventory limitations. In the event that an item is out of stock, we will notify you as soon as possible and offer you the option to wait for the item to be restocked, select an alternative product, or receive a full refund.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and include applicable taxes unless stated otherwise. Prices may be subject to change without notice.
  • Payment Methods: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available on our website. All payments are processed securely via encryption.
  • Payment Authorization: When you place an order, we will authorize the payment and charge your account. The transaction will not be completed until the product has been shipped or is ready for pickup.

3. Order Confirmation

Once you place an order, you will receive an order confirmation email that includes your order details, including products purchased, price, shipping information, and estimated delivery date. Please check your order confirmation for accuracy and contact us immediately if there are any discrepancies.

4. Shipping and Delivery

  • Shipping Costs: Shipping charges are calculated based on the shipping method you choose and the delivery destination. Free shipping may be available for certain products or during promotional periods.
  • Processing Time: Orders are processed and shipped within 1-3 business days after payment is authorized. Delivery times may vary depending on your location.
  • Delivery Issues: If your order has not arrived within the estimated time frame, please contact us for assistance. We will track the shipment and resolve any issues promptly.

5. Taxes and Duties

Customers are responsible for paying any applicable taxes or import duties that may be incurred during the shipping process, depending on their location. We are not responsible for any customs delays or fees imposed by the destination country.

6. Cancellations and Modifications

Once an order is confirmed and processed, it cannot be canceled or modified. However, if you notice an issue with your order, please contact us as soon as possible, and we will do our best to assist you before the item is shipped.

7. Sales and Discounts

Promotions, discounts, and sales are subject to change without notice. Discounts and special offers cannot be combined with other offers or applied to previous purchases. The terms and conditions of each promotion will be outlined on our website and may vary.

8. Customer Responsibility

By purchasing from ZENUNIE, you agree to provide accurate and complete information during the checkout process, including billing and shipping details. You are responsible for ensuring the information is correct to avoid delays or issues with delivery.

9. Returns and Exchanges

Please refer to our Return Policy for information on returning or exchanging products. Returns must be made within 30 days of receipt, and products must be in their original, unused condition.

10. Limitation of Liability

ZENUNIE is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the amount paid for the product in question.

11. Customer Service

If you have any questions regarding our sales policy, need assistance with your order, or require more information, please contact our customer service team: